Shopping for $uicideboy$ merch can feel like a rush—new drops, limited pieces, and sold-out signs within hours. But once you place your order, there’s a new kind of tension: what if something goes wrong? Whether your package hasn’t arrived, your item is damaged, or you ordered the wrong size, the quality of your experience depends on how you deal with customer support.

The good news? The official $uicideboy$ store through G*59 Records does have a system to help fans when things don’t go as planned. You just have to know how to navigate it right.

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Secret 1: Know Where You Ordered From

First, let’s be clear—official suicideboys merch is only sold on and sometimes at live shows or select collaborations announced by the band. If you didn’t order from G59 or get your item directly from a show, your support options are limited or nonexistent.

Fake sites and unverified sellers on eBay or Instagram might ghost you entirely. That’s why knowing the source is your first step in getting real help.

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Secret 2: Use the Right Support Channel

The G*59 site has a dedicated customer service contact form—and that’s where all official inquiries go. It’s typically listed under the “Contact” or “Support” section of the website. You’ll need your:

• Order number

• Email address used during checkout

• A clear description of the issue

• Photos (if your item is damaged or wrong)

Sending your inquiry through this form ensures it gets into their queue—don’t send a DM to their Instagram or try tweeting them. Those channels rarely result in help.

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Secret 3: Timing Is Everything

If you receive a damaged item or the wrong size, you need to act quickly. The support team usually asks that all order issues be reported within 7 to 10 days of delivery.

Wait too long, and your case might be denied—even if it’s legit. So as soon as your merch arrives, check the packaging, size, print, and overall condition. If something’s off, document it immediately and reach out that same day.

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Secret 4: Be Clear, Polite, and Specific

Support teams are more likely to respond quickly and positively when you keep your message short, respectful, and factual. Avoid writing angry rants or emotional essays—stick to the details:

• “Order #G59-XXXXX was delivered today. I ordered a large, but received a medium. See attached photo of the tag.”

• “My hoodie arrived with a damaged sleeve seam. Attached are photos of the issue.”

These kinds of messages get action. Long, vague, or aggressive emails tend to get filtered, ignored, or escalated slower.

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Secret 5: They Don’t Offer Size Exchanges

One of the most common fan complaints is about ordering the wrong size. But unfortunately, $uicideboy$ merch is typically not eligible for size exchanges unless the store made an error (like sending you the wrong item).

Why? Because most of the drops are limited in quantity, made-to-order, and sell out fast. There simply isn’t extra stock sitting in a warehouse for swaps. Your best bet is to:

• Double-check the size chart before you order

• Consider sizing up for a relaxed fit—especially for hoodies

• Resell or trade in fan communities if you made the wrong call

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Secret 6: Lost Package? Start with Tracking

If your package hasn’t arrived, the first thing to do is check the tracking info sent to your email. Most orders ship with a USPS or UPS tracking number. Delays are common, especially during merch drops, but lost packages should be reported within 30 days.

If the tracking shows “Delivered” but you never received it, the store might ask you to:

• Check with neighbors or your building office

• File a claim with the copyright (USPS/UPS)

• Send a delivery confirmation screenshot

Sometimes, they’ll resend or refund, but only if you act quickly and follow their process.

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Secret 7: Refunds Only for Serious Errors

$uicideboy$ stores are not Amazon—they don’t offer refunds just because you changed your mind. You’ll only receive a refund if:

• The item never arrives due to a store or shipping error

• The wrong item was sent

• The item was damaged upon arrival

And even then, you usually have to return the item before getting a refund. Open-box or worn items are rarely accepted, so keep tags and packaging until you’re sure everything is right.

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Secret 8: Keep Your Order Confirmation Safe

Always save your confirmation email and take screenshots of your order details. If there’s ever a glitch in their system or you accidentally delete your email, having those screenshots gives you leverage when talking to support.

Better yet—take a photo of the order before you check out. The more proof you have, the smoother your support journey will be.

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Secret 9: Tour Merch Support is Tricky

If you bought merch at a live show, it’s considered final sale. That means:

• No exchanges

• No returns

• No support after the tour

Check everything at the booth before you walk away. Once you leave the venue, you own it, even if the tag is wrong or the hoodie has a misprint. Online merch has a bit more flexibility, but tour merch is always "as-is."

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Secret 10: The Community Can Help Too

If official support doesn’t give you the result you hoped for, the $uicideboy$ community is surprisingly active and generous. Reddit threads like g59 merch or Discord servers often have merch channels where you can:

• Swap for your correct size

• Ask for advice on past orders

• Verify authenticity of gear

Sometimes, the best support comes from fans who’ve been through it already.

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Final Thoughts: Patience, Proof, and Respect Go a Long Way

Dealing with merch support can be stressful, especially when you’re excited about your order. But knowing how the system works gives you power. Stay calm, gather your info, and reach out through the proper channels.

When you shop from the official G*59 store, you’re supporting artists who built an empire out of nothing—and the team behind the store works hard to keep that legacy strong. Mistakes happen—but with the right approach, most issues get fixed.